How scheduling works
From open slots to confirmation, step by step.
Slot engine
Builds open times from each provider's schedule, then removes breaks, blocked time and existing appointments. Times are calculated in the practice's time zone.
Checked on every search
Provider matching
Patients see the providers who offer the visit type they chose, at the locations where those providers work.
Scoped to your practice
Booking and conflict check
When a patient confirms, the slot is checked again and saved in one protected step, so two patients cannot take the same time.
Prevents double-booking
Notification pipeline
Confirmations, reminders, intake form requests and change notices go out by email, and by SMS to patients who have opted in.
Automated lifecycle
Set up your practice
Add providers, locations, schedules and visit types from the dashboard.
Embed or share
Drop the widget on your website or share a direct booking link.
Patients book themselves
Patients pick a visit type, a provider and a time. Care AI can help if you are on the Enterprise plan.
You manage everything
Calendar, notifications, forms and waitlist live in one dashboard.
Practice dashboard
Your command center
Calendar, patients, notifications and an overview of the practice, in one place.
Ready to modernize your scheduling?
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